Welcome to Grandma’s Recipe, a platform dedicated to bringing you the authentic taste of Sylheti delicacies, including our signature Shidol Chutney. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

  1. General Information
    Grandma’s Recipe is a food product company that manufactures and sells homemade-style Sylheti food items. All products are crafted with traditional methods and locally sourced ingredients.
  2. Use of Website
    • By using our website, you confirm that you are at least 18 years old or using it under parental supervision.
    • You agree not to use the site for any illegal or unauthorized purpose.
    • You must not transmit any worms, viruses, or destructive code.
  3. Product Information
    • We strive to display accurate information, images, and pricing. However, errors may occur, and we reserve the right to correct them without prior notice.
    • Products are handmade; hence, there may be minor variations in taste, texture, or packaging.
  4. Orders and Payment
    • Orders placed through the website are subject to acceptance and availability.
    • Full payment is required at the time of order through our secure payment gateways.
    • We reserve the right to cancel orders due to stock issues, suspicious transactions, or force majeure events.
  5. Shipping and Delivery
    • We ship across India (and internationally, if applicable).
    • Delivery timelines may vary depending on location and courier partners.
    • We are not responsible for delays caused by natural disasters, strikes, or courier issues.
  6. Returns and Refunds
    • Due to the perishable nature of our products, we do not offer returns.
    • Refunds or replacements will only be provided in case of:
    • Damaged goods upon delivery (must be reported within 24 hours with proof)
    • Wrong product delivered
    • Refunds will be processed to the original payment method within 7–10 business days.
  7. Intellectual Property
    • All content on this site, including images, text, recipes, brand names, and packaging design, is the property of Grandma’s Recipe and protected under copyright and trademark laws.
    • Unauthorized reproduction, copying, or distribution is strictly prohibited.
  8. Privacy Policy
    • We value your privacy. Your personal data is used only for order processing, shipping, and promotional updates (if opted in).
    • We do not sell or share your data with third parties.
  9. Limitation of Liability
    • Grandma’s Recipe shall not be liable for any indirect or consequential damages arising from the use of this site or consumption of our products.
    • Always check the ingredients for allergies before consumption.
  10. Modification of Terms
    • We may update these terms from time to time. Any changes will be posted on this page with the new effective date.
    • Continued use of the site constitutes acceptance of the revised terms.
  11. Governing Law
    • These terms are governed by and construed in accordance with the laws of India.
    • Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Silchar, Assam.
  12. Contact Us
    For any questions, concerns, or feedback, please contact us at:
📧 [shidolchutney07@gmail.com]
📞 [+91-7099-049106]
📍Silchar, Assam, India